Service Delivery Policy

SECTION 1 - PURPOSE AND SCOPE

1.1 Scope of This Policy. This Service Delivery Policy ("Policy") defines in precise detail what JobScoot LLC ("JobScoot," "we," "us," or "our") commits to delivering to each client, the timelines within which those deliverables are provided, the conditions under which delivery may be affected, and the manner in which JobScoot documents and maintains proof of all services rendered.

1.2 Legal Incorporation. This Policy is incorporated by reference into JobScoot's Terms and Conditions and forms part of the legally binding agreement between JobScoot and every paying client ("Client," "you," or "your").

1.3 Purpose and Protection. This Policy exists to protect both parties. It sets clear expectations for the client and serves as JobScoot's primary evidentiary document in the event of any billing dispute, chargeback, arbitration, or legal proceeding.

1.4 Client Acknowledgment. By purchasing any JobScoot subscription, the client acknowledges they have read, understood, and accepted this Policy in full.

SECTION 2 - NATURE OF SERVICE

2.1 Service Overview. JobScoot provides career management and job search execution services. Our role is to perform the operational, administrative, and outreach-related activities of a client's job search on their behalf, to a professional standard, within the boundaries defined by the client's chosen subscription plan.

2.2 Execution-Based Services. JobScoot's services are effort-based and execution-based. This means JobScoot commits to performing defined actions and activities. JobScoot does not commit to, warrant, or guarantee any specific result, outcome, response rate, interview rate, or employment offer arising from those actions.

2.3 External Factors. The quality and outcome of job search efforts are influenced by numerous external factors entirely outside of JobScoot's control, including but not limited to:

2.4 Execution-Not-Outcomes Obligation. JobScoot's obligation is to execute - not to guarantee outcomes. This distinction is fundamental to the service relationship and is acknowledged by the client at the time of purchase.

SECTION 3 - TEAM ASSIGNMENT AND STRUCTURE

3.1 Team Assignment Timeline. Within twenty-four (24) hours of a confirmed and successfully processed payment, JobScoot will assign a dedicated four-person specialist team to the client's account. This team consists of:

3.2 Team Continuity. The assigned team is dedicated to the client's account for the duration of the active subscription. In the event that a team member is unavailable due to illness, departure, or other operational reasons, JobScoot will assign a qualified replacement within forty-eight (48) hours and maintain service continuity without interruption to the client's billing cycle.

3.3 Individual Changes. Team assignment does not guarantee that the same individuals will serve the client across all billing cycles. However, JobScoot ensures consistent service quality and full account handover documentation in any transition.

SECTION 4 - ONBOARDING PROCESS

4.1 Onboarding Call. The CSM will contact the client within twenty-four (24) hours of team assignment to schedule a 1:1 onboarding call. The purpose of this call is to:

4.2 Client Obligation at Onboarding. The client is required to complete the onboarding call within five (5) business days of purchase. If the client fails to schedule or attend the onboarding call within this window, the billing cycle continues without interruption and no refund or service extension will be provided for the lost onboarding time.

4.3 Onboarding Documentation. All information collected during onboarding is documented by the CSM and stored securely in the client's account file. A written summary or recording of the onboarding call is maintained as part of the client's service delivery record.

4.4 Onboarding Agreement. Before any services are rendered, the client must sign or digitally acknowledge the JobScoot Onboarding Agreement, which confirms their understanding of the service, billing terms, no-refund policy, and dispute resolution obligations. Service does not commence until this agreement is executed. The signed agreement, along with IP address and timestamp of execution, is retained as a permanent record.

SECTION 5 - RESUME WRITING AND APPROVAL

5.1 Master Resume. Following the completion of the onboarding call, the Resume Writer will create a comprehensive, ATS-optimized, professionally formatted master resume for the client within forty-eight (48) hours. The master resume will be based exclusively on the information provided by the client during onboarding. JobScoot is not responsible for omissions or inaccuracies in the resume that result from incomplete information provided by the client.

5.2 Loom Video Script. Alongside the master resume, the Resume Writer will produce a personalized Loom video script - a structured professional introduction that the Outreach Specialist may use to accompany recruiter outreach communications. This script is tailored to the client's profile and target roles.

5.3 Client Review and Approval. The master resume and Loom script are delivered to the client for review. The client must provide written approval or specific revision requests within forty-eight (48) hours of delivery.

5.4 Revision Process. JobScoot will accommodate reasonable revision requests to ensure the client is satisfied with the master resume before applications begin. A revision communication thread is established between the client and the Resume Writer for this purpose. Revisions that require entirely new information not provided during onboarding may require additional time.

5.5 Application Hold. No job applications will be submitted on the client's behalf until the master resume has received explicit written approval from the client. Delays caused by the client in approving the resume do not extend the billing cycle, pause the subscription, or entitle the client to any refund or service credit.

5.6 JD-Specific Resume Variations. For every job application submitted, the Resume Writer will create a tailored version of the master resume aligned with the specific requirements of that job description. These variations are stored in the client's account file as part of the application record.

5.7 Resume Ownership. Upon delivery, the client owns the master resume and all variations for their personal job search use. By approving the master resume, the client accepts responsibility for the accuracy and completeness of its content. JobScoot bears no liability for any claim made by a prospective employer arising from content in the approved resume.

SECTION 6 - JOB APPLICATION PROCESS

6.1 Application Commencement. The Application Specialist will begin submitting job applications on the client's behalf within twenty-four (24) hours of receiving the client's written approval of the master resume.

6.2 Application Sources. Applications are submitted through:

6.3 Job Discovery - Two Pathways:

6.4 Application Volume. Each subscription tier carries a stated target number of applications per billing cycle. These targets represent the maximum effort commitment of JobScoot under ideal conditions of client cooperation and job market availability. Actual application volume may be lower than the stated target due to:

Application volume targets are not guarantees and reduced volume due to the above factors does not constitute grounds for a refund or service credit.

6.5 Application Records. Every application submitted is logged by the Application Specialist with the following details:

This log is maintained in real time and forms part of the client's permanent service delivery record.

SECTION 7 - RECRUITER OUTREACH PROCESS

7.1 Outreach Initiation. Within twenty-four (24) hours of every job application submission, the Outreach Specialist will initiate a direct outreach campaign targeting the recruiter or hiring manager at the company to which the application was submitted.

7.2 Contact Identification. The Outreach Specialist uses JobScoot's proprietary database of over five hundred thousand (500,000) curated and tested HR contacts across the United States to identify the most relevant recruiter or hiring manager for each application. Where a direct contact is not available in the database, the Outreach Specialist will use reasonable professional means to identify an appropriate contact.

7.3 Outreach Method. Outreach is conducted via professional email sequences sent from or on behalf of the client's designated email address. Sequences are structured, multi-touch communications designed to draw the recruiter's attention to the client's submitted application and promote the client's profile.

7.4 Outreach Sequence Structure. A standard outreach sequence for each application consists of a minimum of two (2) and up to four (4) email touchpoints spaced over a period not exceeding fourteen (14) days per application. Sequences are designed to be professional, non-spammy, and compliant with CAN-SPAM Act requirements.

7.5 CredX Pre-Vetting. For clients whose profiles are submitted through JobScoot's CredX partnership, the client's profile will be marked as pre-vetted by CredX - a background verification company. This designation is applied to outreach communications where applicable and serves to differentiate the client's profile to recruiters. The client consents to this designation by completing onboarding and using the service.

7.6 Client Email Use. By completing onboarding and approving the outreach process, the client grants JobScoot explicit authorization to send professional outreach communications from or on behalf of the client's designated email address for the duration of the subscription. The client is responsible for ensuring that their designated email account remains active and accessible throughout the subscription period. JobScoot bears no liability for outreach failures resulting from a client's email account being suspended, deactivated, or blocked by the client's email provider.

7.7 Outreach Records. Every outreach action is logged by the Outreach Specialist with the following details:

This log is maintained in real time and forms part of the client's permanent service delivery record.

SECTION 8 - PROGRESS REPORTING

8.1 Weekly Reports. JobScoot will deliver a written weekly progress report to the client's registered email address every seven (7) days from the service start date throughout the active subscription period. The weekly report will include:

8.2 Evidentiary Value of Reports. Weekly progress reports serve as contemporaneous, timestamped evidence of service delivery. Each report is archived against the client's account record. In the event of any billing dispute or chargeback, the full archive of weekly reports delivered to the client's email address will be submitted as primary evidence that services were actively rendered.

8.3 Client Responsibility to Review. It is the client's responsibility to review weekly reports upon receipt. If the client believes any report contains inaccuracies or does not reflect services agreed upon, the client must raise this concern in writing to their CSM within forty-eight (48) hours of receiving the report. Failure to raise concerns within this window is deemed acceptance of the report's contents.

8.4 1:1 Sessions. Depending on the client's subscription tier, scheduled 1:1 strategy sessions with the CSM are included. These sessions are conducted by video or phone call. Notes or summaries of these sessions are retained in the client's account file.

SECTION 9 - SERVICE DELIVERY TIMELINE

9.1 The following table sets out the committed service delivery timeline from the date of purchase:

9.2 All timelines above are contingent on the client completing their obligations as defined in Section 5 of the Terms and Conditions and Section 4 of this Policy. Delays caused by client inaction, non-responsiveness, or failure to complete onboarding extend the delivery timeline but do not pause the billing cycle or entitle the client to compensation.

SECTION 10 - SERVICE LIMITATIONS AND EXCLUSIONS

10.1 The following are explicitly excluded from JobScoot's service delivery commitment:

10.2 JobScoot reserves the right to decline to submit applications to specific roles or companies if, in its professional judgment, the role is clearly unsuitable for the client's profile or if submission would violate any applicable law or ethical standard.

SECTION 11 - INABILITY TO PROVIDE SERVICE

11.1 In the rare circumstance that JobScoot determines, following the completion of onboarding, that a client's professional profile does not meet the minimum threshold required for JobScoot to deliver its services effectively - for example, where a profile is insufficiently developed, credentials are unverifiable, or the client's target roles are fundamentally misaligned with their documented experience - JobScoot will:

11.2 This determination is made exclusively by JobScoot at its sole and absolute professional discretion. It is not subject to client appeal except through the dispute resolution process outlined in the Terms and Conditions.

11.3 This section constitutes the sole circumstance under which a refund is issued by JobScoot.

SECTION 12 - RECORD RETENTION AND EVIDENCE

12.1 JobScoot maintains the following records for every client account for a minimum period of twenty-four (24) months from the end of the client's most recent subscription:

12.2 These records collectively constitute JobScoot's complete evidence package and will be submitted in their entirety to Stripe, the relevant card network, the American Arbitration Association, or any court of competent jurisdiction in the event of a dispute, chargeback, or legal proceeding.

12.3 The existence and submission of these records has resulted in the successful defense of billing disputes. Clients are advised that initiating a fraudulent or unfounded chargeback in the face of this documentation creates significant legal and financial exposure for the client.

SECTION 13 - AMENDMENTS TO THIS POLICY

13.1 JobScoot reserves the right to update or amend this Service Delivery Policy at any time. Clients will be notified of material changes via email to their registered address. Continued use of the service following notification constitutes acceptance of the amended Policy.

SECTION 14 - CONTACT FOR SERVICE DELIVERY CONCERNS

For any concerns regarding service delivery, clients must first contact: