Service Delivery Policy

SECTION 1 - PURPOSE AND SCOPE

1.1 Scope of This Policy. This Service Delivery Policy ("Policy") describes the scope, process, timelines, and standards of the services JobScoot LLC ("JobScoot," "we," "us," or "our") provides to its clients ("Client," "you," or "your").

1.2 Legal Incorporation. This Policy is incorporated by reference into JobScoot's Terms and Conditions. Capitalized terms used but not separately defined in this Policy - including "Program Period," "Qualified Interview," and "Performance Commitment" - have the meanings given to them in the Refund and Cancellation Policy. This Policy describes how JobScoot delivers its services; the financial terms, refund eligibility, and interview commitments applicable to that delivery are governed exclusively by the Refund and Cancellation Policy, and are not restated or altered here.

SECTION 2 - THE CAREER POD

2.1 Dedicated Delivery Team. Upon enrollment, JobScoot assigns each Client a dedicated four-person delivery team (the "Career Pod"), consisting of:

2.2 Personnel Reassignment. JobScoot may reassign personnel within a Client's Career Pod at its discretion to maintain continuity of service, without requiring the Client's prior consent, provided that JobScoot notifies the Client of any such reassignment.

SECTION 3 - ONBOARDING

3.1 Onboarding Call. Following enrollment, JobScoot will contact the Client to schedule a 1:1 onboarding call with the assigned CSM, to be completed within five (5) business days of enrollment, consistent with the Client's obligation under the Terms and Conditions.

3.2 Information Collected. During onboarding, the CSM collects the Client's professional history, target roles, target companies, work authorization status, and other information necessary to begin the master resume and campaign strategy.

3.3 Client-Caused Onboarding Delays. Onboarding delays caused by the Client's unavailability, incomplete information, delayed responses, missed calls, inaccurate submissions, or failure to provide requested materials do not create any refund right, service credit, deadline extension, or additional obligation for JobScoot. The Program Period begins only upon master resume approval as defined in the Refund and Cancellation Policy, and JobScoot is not responsible for any delay caused by the Client before that point.

SECTION 4 - RESUME CREATION AND STANDARDS

4.1 Master Resume Integrity. The Client's master resume is built exclusively from the Client's own real professional experience, tools, responsibilities, and metrics, as provided by the Client during onboarding. JobScoot does not use job descriptions to construct the master resume, and does not fabricate, exaggerate, or misrepresent the Client's experience.

4.2 Job-Specific Variations. For individual applications, JobScoot's Resume Writer prepares tailored resume variations that adjust emphasis, keyword alignment, and formatting to a specific job description, drawing only from the experience already reflected in the Client's approved master resume.

4.3 Quality Control. As part of its internal quality-control process, JobScoot may screen resumes using commercially available ATS-compatibility, formatting, or keyword-alignment tools prior to delivery. This quality-control step is an internal review measure only and does not constitute a guaranteed ATS score, ranking, interview result, employer response, or hiring outcome.

4.4 Client Approval. The Client agrees to review the master resume and provide written approval or specific revision requests within forty-eight (48) hours of delivery, consistent with the Terms and Conditions. Applications do not begin, and the Program Period does not begin, until the master resume is approved.

4.5 Deemed Approval. Once the Client approves the master resume, or fails to provide specific revision requests within forty-eight (48) hours after delivery, JobScoot may treat the master resume as approved for purposes of commencing applications and the Program Period. After approval, dissatisfaction with resume style, wording, formatting, or positioning does not create a refund right or invalidate applications submitted using the approved resume, unless the Client identifies a specific factual inaccuracy caused by JobScoot.

SECTION 5 - APPLICATION SUBMISSION

5.1 Sourcing and Submission. Following master resume approval, JobScoot's Application Specialist sources roles aligned with the Client's approved target criteria and submits applications on the Client's behalf, using the job-specific resume variations described in Section 4.2.

5.2 Pace and Volume. JobScoot determines the pace and volume of application submissions it considers appropriate to the Client's tier, target roles, and target market conditions, in order to work toward the Performance Commitment applicable to the Client's tier. JobScoot does not commit to a fixed number of applications as a standalone deliverable independent of the Performance Commitment described in the Refund and Cancellation Policy.

5.3 Application Records. Every application submitted on the Client's behalf is recorded in JobScoot's application tracker or equivalent internal service record. Records may include the employer name, role title, job URL or source where available, submission date, resume version used, application status, notes, and available confirmation evidence. The tracker or service record is maintained as JobScoot's contemporaneous record of delivery and may be used in refund reviews, billing disputes, chargeback responses, collection matters, or legal proceedings.

5.4 No Guarantee of Universal Submission. JobScoot does not guarantee that applications will be submitted to every employer, job posting, target company, platform, or role identified by the Client. JobScoot may decline, skip, defer, or substitute opportunities where JobScoot reasonably determines that the role is inactive, duplicative, misaligned, unavailable, low-quality, incompatible with the Client's profile, outside the approved target criteria, or otherwise not suitable for the campaign.

5.5 Employer Portal Requirements. Certain employer portals, job boards, or application systems may require Client action, including login access, one-time passcodes, identity verification, work authorization confirmations, assessments, questionnaires, or direct candidate acknowledgments. JobScoot is not responsible for delays, missed submissions, incomplete submissions, or rejected applications caused by the Client's failure to provide required access, confirmations, credentials, or responses in a timely manner.

5.6 Technical Access Issues. Temporary dashboard downtime, maintenance, delayed syncing, display errors, or technical access issues do not invalidate services performed, applications submitted, outreach conducted, reports delivered, or records maintained by JobScoot. Where dashboard access is unavailable, JobScoot may provide records by email, export, spreadsheet, PDF, or other reasonable format.

SECTION 6 - RECRUITER AND HIRING MANAGER OUTREACH

6.1 Outreach Execution. JobScoot's Outreach Specialist identifies verified recruiter and hiring manager contacts relevant to the Client's target roles and companies, and executes a structured outreach sequence on the Client's behalf.

6.2 Separate Authorization for Use of the Client's Email Account. JobScoot's outreach may be sent from the Client's own email account, using JobScoot's outreach infrastructure, rather than from a JobScoot-owned address. Because this practice involves the use of the Client's personal email account rather than general communication on the Client's behalf, it requires a distinct, standalone written authorization from the Client, separate from the Client's general acceptance of the Terms and Conditions. This authorization is captured in the signed Onboarding Agreement and is not granted by acceptance of this Policy or the Terms and Conditions alone. JobScoot will not send outreach from a Client's personal email account absent that separate authorization.

6.3 Outreach Records. Outreach activity is recorded in JobScoot's outreach log or equivalent internal service record. Records may include contact name where available, company, role relevance, outreach channel, message date, message status, reply status, and available response evidence. These records form part of JobScoot's service delivery record and may be used in refund reviews, billing disputes, chargeback responses, collection matters, or legal proceedings.

6.4 Client Responsibility for Account Access. Where the Client separately authorizes use of the Client's email account or other account access under Section 6.2, the Client is responsible for maintaining access, credentials, security approvals, sending permissions, and account availability. JobScoot is not responsible for delays, failed outreach, deliverability issues, account restrictions, spam filtering, bounced messages, login failures, or missed outreach caused by the Client's account settings, email provider rules, access restrictions, revocation of authorization, or failure to provide required verification.

SECTION 7 - WEEKLY REPORTING

7.1 Weekly Reports. JobScoot delivers a weekly progress report to the Client's registered email address, summarizing applications submitted, outreach activity, and any scheduled or completed interviews for the reporting period.

7.2 Deemed Delivery and Acceptance. Weekly reports, application logs, outreach summaries, interview records, resume approvals, and service milestones are deemed delivered when sent to the Client's registered email address or made available through the JobScoot dashboard, unless JobScoot receives an automated delivery-failure notice. Such records are deemed accurate and accepted unless the Client identifies a specific factual error in writing within five (5) business days of delivery or availability. General dissatisfaction, silence, delayed objection, or later disagreement does not invalidate JobScoot's contemporaneous service records.

SECTION 8 - PROGRAM PERIOD AND MILESTONES

8.1 Program Period Defined Elsewhere. The Program Period, its start date, and its relationship to the Performance Commitment are defined exclusively in the Refund and Cancellation Policy and are not restated or altered by this Policy.

8.2 Typical Milestones. Within the Program Period, JobScoot's typical service delivery milestones are: master resume completion and approval, campaign strategy finalization, commencement of application submissions, commencement of recruiter outreach, and ongoing weekly reporting through the remainder of the Program Period. Actual sequencing may vary based on the Client's target roles, market conditions, and the Client's own responsiveness under the Terms and Conditions.

8.3 Client-Caused Delay. Any delay, interruption, missed milestone, reduced application pace, delayed outreach, or missed employer opportunity caused by the Client's failure to timely provide information, approve materials, attend calls, respond to JobScoot, remain available, or cooperate with scheduling is deemed a Client-caused delay. Client-caused delays do not count against JobScoot for purposes of service delivery performance, the Performance Commitment, refund eligibility, or any alleged failure to deliver services.

8.4 Campaign Adjustments. JobScoot may adjust campaign strategy, target role mix, search parameters, outreach cadence, resume emphasis, or application sequencing during the Program where JobScoot reasonably determines that such adjustments are appropriate based on market response, employer activity, Client profile, or campaign performance. Such adjustments do not require Client approval unless they materially depart from the Client's approved target criteria.

8.5 Pause or Deferral for Non-Cooperation. JobScoot may pause, slow, suspend, or defer delivery activities where the Client fails to provide required information, approvals, access, confirmations, responses, or cooperation. Any such pause, slowdown, suspension, or deferral caused by the Client does not constitute a service-delivery failure by JobScoot and does not create refund eligibility.

SECTION 9 - COMMUNICATION CHANNELS

9.1 Primary Point of Contact. The Client's primary point of contact is their assigned CSM. Communications may occur by email, JobScoot's client dashboard, or other channels JobScoot makes available from time to time.

9.2 Client Responsibility to Monitor. The Client is responsible for monitoring these channels and responding within the timeframes described in the Terms and Conditions, including the Three-Attempt Rule.

SECTION 10 - LIMITATIONS OF SERVICE

10.1 Matters Outside JobScoot's Control. JobScoot does not control, and is not responsible for, employer response times, recruiter responses, employer hiring timelines, interview scheduling decisions, employer screening criteria, ATS behavior, job-posting availability, job-board errors, employer rejection decisions, compensation decisions, work authorization decisions, sponsorship decisions, background-check decisions, or final hiring outcomes. These matters rest exclusively with third-party employers, platforms, or the Client and do not constitute service-delivery failures by JobScoot.

10.2 No Legal, Immigration, Tax, or Financial Advice. Consistent with the Terms and Conditions, JobScoot's services do not include legal, immigration, tax, or financial advice, and JobScoot is not responsible for outcomes affected by the Client's work authorization, visa status, or sponsorship requirements.

10.3 Market Conditions. JobScoot is not responsible for reduced employer demand, hiring freezes, layoffs, economic conditions, role scarcity, geographic constraints, sponsorship limitations, visa-related market friction, employer preference changes, platform restrictions, or other market conditions outside JobScoot's control.

SECTION 11 - INDEPENDENT SEARCH

11.1 Client's Independent Search. The Client remains free to conduct an independent job search outside JobScoot. However, the Client is responsible for promptly notifying JobScoot of independent applications, employer contacts, recruiter communications, interviews, offers, or acceptances that may overlap with JobScoot's campaign. Interviews or offers arising from the Client's independent search are not credited against JobScoot's Performance Commitment unless the Refund and Cancellation Policy expressly provides otherwise.

SECTION 12 - SERVICE RECORDS AND ACCEPTANCE

12.1 Contemporaneous Service Delivery Record. JobScoot's application logs, outreach logs, weekly reports, dashboard records, communication records, resume approval records, and interview records constitute JobScoot's contemporaneous service delivery record. The Client agrees that these records may be relied upon to determine service delivery, Client cooperation, Performance Commitment status, refund eligibility, placement attribution, billing disputes, and chargeback responses. The Client must identify any specific factual error in a service record within five (5) business days after the record is sent or made available. If the Client does not timely identify a specific factual error, the record is deemed accurate and accepted for service delivery and dispute-resolution purposes.

12.2 Retention and Use of Records. JobScoot may retain and use service delivery records, application records, outreach records, dashboard records, weekly reports, resume approval records, communication records, interview records, and related metadata as evidence of service delivery, Client cooperation or non-cooperation, refund eligibility, placement attribution, billing authorization, chargeback response, collections, legal proceedings, and compliance.

SECTION 13 - AMENDMENTS TO THIS POLICY

13.1 Policy Updates. JobScoot reserves the right to amend this Policy at any time. The version of this Policy in effect at the time of the Client's enrollment governs the service delivery terms of that enrollment. Amendments do not retroactively alter the terms of an existing enrollment.

SECTION 14 - CONTACT

14.1 Service Delivery Inquiries. For questions regarding service delivery, contact connect@jobscoot.com.