Refund and Cancellation Policy

SECTION 1 - PURPOSE AND SCOPE

1.1 Purpose of This Policy. This Refund and Cancellation Policy ("Policy") governs all matters relating to program fees, placement fees, refund eligibility, Program cancellation, and the financial obligations of the client ("Client," "you," or "your") arising from enrollment in any JobScoot LLC ("JobScoot," "we," "us," or "our") Program.

1.2 Legal Incorporation. This Policy is incorporated by reference into JobScoot's Terms and Conditions and the Onboarding Agreement. Together with the Billing and Payment Policy, the Terms and Conditions, and the Onboarding Agreement, this Policy forms part of the Client's financial agreement with JobScoot.

1.3 Two Financial Components. JobScoot's Program is structured around two distinct financial components: (a) a one-time program fee paid at enrollment, and (b) a placement fee, contingent solely on the Client's successful placement in employment attributable to JobScoot, as defined in Section 7 and Section 8. This Policy governs both components separately, and neither is credited against the other.

1.4 Policy Disclosure. This Policy is disclosed to the Client on the JobScoot pricing page, at the checkout acknowledgment step, and within the signed Onboarding Agreement executed prior to the commencement of service. Completion of enrollment constitutes the Client's acknowledgment of, and agreement to, this Policy in its entirety.

SECTION 2 - NATURE OF THE PROGRAM FEE

2.1 One-Time Payment. The program fee is a single, one-time payment made at enrollment. It is not a recurring subscription, does not renew, and no further program-fee charges will be made to the Client's payment method absent a separate, explicit purchase.

2.2 What the Program Fee Funds. The program fee funds the immediate assignment of a dedicated four-person Career Pod - Customer Success Manager, Resume Writer, Application Specialist, and Outreach Specialist - to the Client's account, and the full execution of the ninety (90) day Program described in the Service Delivery Policy, regardless of outcome.

2.3 Resource Commitment. Upon confirmed payment, JobScoot allocates dedicated professional resources to the Client's account. This allocation begins immediately following payment and is not reversible or reclaimable by JobScoot. This is the commercial basis for the non-refundability of the program fee outside of the Performance Commitment described in Section 4.

SECTION 3 - PROGRAM TIERS

3.1 Tier Structure. JobScoot offers three Program tiers, each a single one-time payment covering the Program Period, which begins upon master resume approval as defined in Section 4.1, as follows:

3.2 Qualified Interview. "Qualified interview" is defined at Section 4.3 below.

3.3 Placement Fee Rate. A placement fee of ten percent (10%) of first-year gross CTC, as described in Section 7, applies uniformly across all three tiers upon successful placement.

3.4 Pricing at Time of Enrollment. Pricing and tier inclusions are as displayed on JobScoot's website at the time of the Client's enrollment. Pricing changes do not apply retroactively to an existing enrollment.

SECTION 4 - THE PERFORMANCE COMMITMENT - THE SOLE REFUND OF THE PROGRAM FEE

4.1 Performance Commitment Defined. Each Program tier carries a Performance Commitment: a specific, pre-defined minimum number of qualified interviews (Section 3.1) that JobScoot commits to securing for the Client within a ninety (90) day period, measured from the date the Client's master resume is approved in accordance with the Service Delivery Policy (the "Program Period").

4.2 Trigger. If, at the conclusion of the Program Period, JobScoot has secured fewer than the minimum number of qualified interviews stated for the Client's tier, the Client becomes eligible for a refund equal to fifty percent (50%) of the program fee paid, subject in full to the Participation Conditions set out in Section 5.

4.3 Definition of "Qualified Interview." A qualified interview means a scheduled and confirmed interview - including a recruiter screen, hiring manager interview, panel interview, or further round - with a prospective employer, arising directly from an application submitted or outreach conducted by JobScoot on the Client's behalf during the Program Period. It does not include: (i) recruiter contact unconnected to JobScoot's application or outreach activity; (ii) interviews arising from the Client's own independent job search efforts outside the Program; or (iii) interview invitations declined, missed, or left unfulfilled due to the Client's own unavailability or non-response.

4.4 Refund Amount and Processing. The refund available under this Section is limited to fifty percent (50%) of the program fee paid for the Client's tier, as set out in Section 3.1. Approved refunds are processed to the Client's original payment method within ten (10) business days of the Performance Commitment being confirmed as unmet.

4.5 No Application to the Placement Fee. The Performance Commitment described in this Section concerns the program fee only. It has no bearing on the placement fee described in Section 7, which is contingent solely on employment placement and is never charged unless and until placement occurs.

4.6 Sole Refund Mechanism. This Section constitutes the sole and exclusive circumstance under which any portion of the program fee is refunded to the Client.

SECTION 5 - PARTICIPATION CONDITIONS

5.1 Conditions for Eligibility. The Performance Commitment described in Section 4 is conditioned on the Client's cooperation throughout the Program Period. Refund eligibility under Section 4 requires that the Client has, throughout the Program Period:

5.2 Effect of Unmet Conditions. Where one or more Participation Conditions has not been met, the Performance Commitment described in Section 4 does not apply, and the Client is not eligible for a refund under this Policy.

5.3 Documentation. JobScoot documents Participation Condition compliance throughout the Program Period as part of the Client's service delivery record, consistent with the Service Delivery Policy.

SECTION 6 - STRICT NO-REFUND RULE

6.1 Non-Refundable Outside Section 4. Outside of Section 4, the program fee is non-refundable once payment has been successfully processed. This applies regardless of tier and regardless of the following circumstances, none of which constitutes grounds for a refund under any condition:

SECTION 7 - PLACEMENT FEE

7.1 Nature of the Placement Fee. In addition to the program fee, JobScoot charges a placement fee equal to ten percent (10%) of the Client's first-year gross Cost to Company ("CTC") upon the Client's successful placement in employment, where that placement is attributable to JobScoot under Section 8.

7.2 No Upfront Placement Fee. The placement fee is never charged, and no portion of it is collected, unless and until the Client has accepted an offer of employment. JobScoot does not charge, and will never charge, any placement-fee amount prior to the Client's acceptance of an employment offer.

7.3 Definition of CTC. For the purposes of this Policy, "CTC" means the Client's first-year gross base salary plus any guaranteed or target first-year cash bonus, each as stated in the Client's signed offer letter. CTC excludes equity or stock-based compensation, sign-on or relocation bonuses, employer benefits contributions, and any discretionary or performance-contingent bonus that is not guaranteed at the time of offer.

7.4 Collection. The placement fee is collected in twelve (12) equal monthly installments, the first of which is charged within thirty (30) days of the Client's confirmed placement date, to the payment method authorized under Section 7.6.

7.5 Placement Disclosure. The Client agrees to notify JobScoot in writing at connect@jobscoot.com within seven (7) calendar days of accepting any offer of employment, and to provide a copy of the signed offer letter or equivalent written confirmation of CTC for the purpose of calculating the placement fee.

7.6 Payment Authorization. As a condition of enrollment, the Client separately authorizes JobScoot and its payment processor, Stripe, to retain the Client's payment method on file at the time of enrollment for the purpose of collecting the placement fee described in this Section, should placement occur. This authorization is distinct from, and in addition to, the Client's authorization of the program fee payment, and is confirmed by the Client's separate initial or signature on the placement fee clause of the Onboarding Agreement. The existence of this authorization does not itself trigger any charge; the placement fee is charged only following the Client's disclosure under Section 7.5 or JobScoot's independent confirmation of an attributable placement under Section 8.

7.7 Placement Fee Is Earned Upon Placement. The placement fee is earned in full upon the Client's acceptance of an offer of employment attributable to JobScoot, and is payable in the installments described in Section 7.4 regardless of the Client's continued employment thereafter. Should the Client's employment end involuntarily during the twelve-month collection period, the Client may request in writing a temporary pause or adjustment of the remaining installments, which JobScoot will evaluate in good faith on a case-by-case basis. This Section does not obligate JobScoot to grant any such request.

7.8 No Effect of Program Cancellation. The Client's cancellation of, or voluntary withdrawal from, the Program does not affect or extinguish any placement fee obligation arising under this Section or Section 8.

SECTION 8 - DUTY TO DISCLOSE AND ATTRIBUTION

8.1 Attribution. A placement is attributable to JobScoot, and triggers the placement fee under Section 7, where the Client accepts an offer of employment from any company that appears in JobScoot's application log or outreach log for the Client's account, whether that offer is extended during the active Program Period or within six (6) months following the conclusion or cancellation of the Program (the "Tail Period"). Attribution is determined based on JobScoot's contemporaneous application logs, outreach logs, communication records, and related service delivery records, and not on unilateral discretion.

8.2 Duty to Disclose. The Client agrees to disclose to JobScoot, in writing, the acceptance of any offer of employment as described in Section 7.5, regardless of whether the Client believes the placement fee applies to that offer. Attribution of any such offer is assessed against the objective standard described in Section 8.1.

8.3 Verification. JobScoot may request a copy of the Client's signed offer letter or other written confirmation of employment and CTC. The Client agrees to provide such documentation within a reasonable time of request.

8.4 Non-Disclosure. Where JobScoot determines, through independent means - including but not limited to professional networking platforms, referrals, or Client communications - that the Client has accepted an offer of employment attributable to JobScoot under Section 8.1 without disclosure as required under Section 8.2, JobScoot will provide the Client with written notice identifying the attributable placement and the basis for its determination of non-disclosure. Upon such notice, the full placement fee becomes immediately due as a single lump-sum payment, in place of the installment schedule described in Section 7.4, together with any reasonable costs of collection.

SECTION 9 - PROGRAM CANCELLATION

9.1 Right to Cancel. The Client may withdraw from the Program at any time by written request to connect@jobscoot.com. Cancellation does not require justification and will not be refused.

9.2 Effect on the Performance Commitment. Where the Client voluntarily withdraws from the Program before the conclusion of the Program Period, the Performance Commitment described in Section 4 is not evaluated, and the Client is not eligible for the associated refund - except where the withdrawal is a direct result of JobScoot's material failure to deliver the core service milestones described in the Service Delivery Policy (for example, failure to assign a Career Pod or commence applications within the committed timelines).

9.3 No Refund of the Program Fee. Consistent with Section 6, withdrawal from the Program does not entitle the Client to any refund of the program fee, except as provided in Section 9.2.

9.4 Placement Fee Survives Cancellation. As stated in Section 7.8, cancellation of the Program has no effect on any placement fee obligation that later arises under Sections 7 and 8.

SECTION 10 - JOBSCOOT-INITIATED TERMINATION

10.1 Grounds for Termination. JobScoot may suspend or terminate a Client's Program at its discretion in the event of:

10.2 Effect of Termination. No refund is issued in cases of termination for cause under this Section, and any placement fee obligation that arises under Sections 7 and 8 survives such termination.

SECTION 11 - CHARGEBACK AND DISPUTE CONSEQUENCES

11.1 Pre-Dispute Contact. Before initiating a chargeback or bank dispute regarding any charge under this Policy, the Client agrees, to the extent permitted by applicable law and payment network rules, to first contact JobScoot at connect@jobscoot.com and allow a minimum of seven (7) business days for investigation and resolution, consistent with the dispute resolution process described in the Terms and Conditions.

11.2 Evidence. JobScoot maintains a complete service delivery and billing record for every Client account, including signed agreements, payment authorizations, application and outreach logs, and communication records, and will submit this evidence to the relevant card network or financial institution in response to any chargeback or dispute.

SECTION 12 - CONTACT

12.1 For all refund, cancellation, or placement fee inquiries, contact JobScoot using the details below. To ensure priority handling, mark urgent matters "URGENT - BILLING CONCERN," "URGENT - REFUND REQUEST," or "URGENT - DISPUTE" in the subject line as applicable.

SECTION 13 - AMENDMENTS TO THIS POLICY

13.1 JobScoot reserves the right to amend this Policy at any time. The version of this Policy in effect at the time of the Client's enrollment governs that Client's engagement. Amendments do not retroactively alter the terms of an existing enrollment.