Refund and Cancellation Policy

SECTION 1 - PURPOSE AND SCOPE

1.1 Purpose of This Policy. This Refund and Cancellation Policy ("Policy") governs all matters relating to refund requests, subscription cancellations, billing cycle terminations, and the financial obligations of the client following purchase of any JobScoot LLC ("JobScoot," "we," "us," or "our") subscription plan or add-on service.

1.2 Legal Incorporation. This Policy is incorporated by reference into JobScoot's Terms and Conditions and forms part of the legally binding agreement between JobScoot and every paying client ("Client," "you," or "your"). By completing a purchase on the JobScoot platform, you confirm that you have read, understood, and unconditionally accepted this Policy in its entirety prior to payment being processed.

1.3 Clarity and Non-Negotiability. This Policy is intentionally written with specificity and clarity to eliminate ambiguity regarding the client's financial rights and obligations. JobScoot's refund and cancellation terms are non-negotiable and apply uniformly to all clients regardless of subscription tier, billing cycle, circumstances of cancellation, or service outcomes experienced.

1.4 Policy Disclosure. The existence and enforceability of this Policy has been disclosed to the client at multiple points prior to and during the purchase process, including on the pricing page, at the checkout acknowledgment step, and within the Onboarding Agreement executed before service commencement. No client may claim unawareness of this Policy as grounds for a refund or chargeback.

SECTION 2 - THE FOUNDATION OF OUR NO-REFUND POLICY

2.1 Why This Policy Exists. JobScoot's no-refund policy is rooted in the fundamental nature of the services provided. Unlike a physical product that can be returned or a software subscription that can be immediately deactivated, JobScoot's services involve the immediate allocation of human professional resources to each client account at the moment of purchase.

2.2 Resource Allocation Upon Purchase. Within twenty-four (24) hours of a confirmed payment, JobScoot commits the following dedicated resources to the client's account:

2.3 Irreversibility of Resource Commitment. Once a team is assembled and resources are allocated to a client account, those professional hours and resources cannot be reclaimed, reassigned, or refunded by JobScoot. The cost of service delivery begins accruing from the moment of purchase - not from the moment the client chooses to engage. This is the definitive commercial reason why all subscription fees are non-refundable once payment has been processed.

2.4 Acknowledgment at Purchase. By completing a purchase, the client expressly acknowledges and accepts that:

SECTION 3 - STRICT NO-REFUND POLICY

3.1 Absolute No-Refund Rule. ALL FEES PAID TO JOBSCOOT - INCLUDING SUBSCRIPTION FEES, QUARTERLY PLAN PAYMENTS, AND ADD-ON SERVICE FEES - ARE STRICTLY AND UNCONDITIONALLY NON-REFUNDABLE ONCE PAYMENT HAS BEEN SUCCESSFULLY PROCESSED. This rule applies without exception to all clients, all subscription tiers, all billing cycles, and all add-on purchases, subject only to the sole exception described in Section 4.

3.2 No Partial Refunds. JobScoot does not issue partial refunds, prorated refunds, credits, or service extensions in lieu of refunds under any circumstances. A client who cancels their subscription mid-cycle will not receive a refund for any unused portion of the paid billing period.

3.3 No Refunds for Outcomes. The following circumstances do not constitute grounds for a refund under any condition, and refund requests submitted on any of these bases will be denied in full:

3.4 No Refunds for Add-On Services. All one-time add-on service fees including but not limited to 1:1 Career Briefing, LinkedIn Optimization, and Interview Preparation are non-refundable once purchased, regardless of whether the add-on service has been delivered or is pending delivery at the time of the refund request.

3.5 No Refunds for Monthly Add-On Subscriptions. Monthly recurring add-ons including Job Discovery Assistant and Custom Cover Letter are non-refundable for any billing cycle in which they have been charged. Cancellation of a monthly add-on follows the same end-of-cycle rule as the base subscription.

3.6 Written Policy Disclosure. This no-refund policy is disclosed to the client in the following locations prior to and at the time of purchase:

The client's completion of the checkout process and payment submission constitutes irrevocable acknowledgment of and agreement to this no-refund policy.

SECTION 4 - THE SOLE REFUND EXCEPTION

4.1 Circumstances of Exception. A refund will be issued by JobScoot in one and only one circumstance: where JobScoot, at its sole, absolute, and exclusive professional discretion, determines following the completion of the onboarding call that the client's professional profile does not meet the minimum standard required for JobScoot to deliver its services effectively.

4.2 Grounds for This Determination. This determination may be made where JobScoot's professional assessment concludes, based on the information gathered during onboarding, that one or more of the following conditions exist:

4.3 Notification Requirement. If JobScoot determines that this exception applies, the following process will be followed without exception:

4.4 Refund Amount. The refund issued under this exception is limited exclusively to the most recent billing cycle payment made by the client. This means:

4.5 Refund Processing Timeline. Approved refunds under this exception will be processed through Stripe to the original payment method within ten (10) business days of the written notification. Processing times on the client's bank or card statement may vary and are outside of JobScoot's control.

4.6 Non-Appealability. The determination that this exception does or does not apply is made exclusively by JobScoot and is not subject to appeal by the client, except through the formal dispute resolution process outlined in the Terms and Conditions. The client's disagreement with this determination does not independently entitle the client to a refund.

4.7 Single Application. This exception applies once per client engagement. A client who has previously received a refund under this exception may not re-subscribe to JobScoot services without the express written consent of JobScoot management.

SECTION 5 - CANCELLATION POLICY

5.1 Right to Cancel. The client has the right to cancel their JobScoot subscription at any time. Cancellation does not require justification and will not be refused. However, the financial consequences of cancellation are governed entirely by this Policy and are not subject to negotiation or exception.

5.2 How to Cancel. The client must submit a cancellation request through one of the following authorized channels only:

Cancellation requests made through any other channel - including by telephone, through the client's assigned team members, through social media, or via any third party - will not be accepted as valid cancellation submissions and will not be processed until resubmitted through an authorized channel.

5.3 Cancellation Confirmation. Upon receipt of a valid cancellation request, JobScoot will send a written confirmation to the client's registered email address within two (2) business days confirming:

If the client does not receive a cancellation confirmation within two (2) business days of submitting their request, the client must follow up immediately at [support@jobscoot.com]. JobScoot is not responsible for cancellation requests that were not received due to technical issues outside of JobScoot's control, including but not limited to email delivery failures on the client's end.

5.4 Effective Date of Cancellation. ALL CANCELLATIONS TAKE EFFECT AT THE END OF THE CURRENT BILLING CYCLE, REGARDLESS OF WHEN DURING THE CYCLE THE CANCELLATION REQUEST IS SUBMITTED. This means:

5.5 No Mid-Cycle Cancellations. JobScoot does not process mid-cycle cancellations that take effect before the end of the current billing period. There are no exceptions to this rule. A cancellation request submitted mid-cycle will be queued and executed at the cycle end date. Service delivery will continue in full through that date.

5.6 Cancellation After Renewal. If a client's subscription renews on its scheduled renewal date before the client has submitted a cancellation request, the following applies:

5.7 Quarterly Plan Cancellation. A client on a Quarterly plan who submits a cancellation request at any point during the quarterly billing cycle will have their cancellation processed to take effect at the end of the current three-month quarterly period. The client will continue to receive full services through the final day of the paid quarter. No refund will be issued for any remaining months within the paid quarter, regardless of how early in the quarter the cancellation is requested.

5.8 Cancellation of Monthly Add-Ons. Monthly recurring add-on services including Job Discovery Assistant and Custom Cover Letter may be cancelled at any time. Cancellation of add-ons follows the same end-of-cycle rule as the base subscription. Cancelled add-ons will not renew at the next billing cycle. No refund is issued for the add-on in the current cycle in which the cancellation was submitted.

5.9 Cancellation of One-Time Add-Ons. One-time add-on services that have been purchased but not yet delivered at the time of subscription cancellation will be delivered by JobScoot within a reasonable timeframe following the cancellation date, provided the client has completed onboarding and the master resume has been approved. If the client cancels before completing onboarding, one-time add-ons may not be delivered and no refund will be issued.

5.10 Access Following Cancellation. Following the submission of a cancellation request and through the effective cancellation date at end of cycle, the client retains full access to services and their client portal. After the effective cancellation date, access to the client portal and all ongoing services will be terminated.

5.11 Data Following Cancellation. Client data and account records are retained by JobScoot for twenty-four (24) months following the cancellation effective date in accordance with JobScoot's Privacy Policy and record retention obligations. The client may request data deletion after this period subject to applicable legal retention requirements.

SECTION 6 - JOBSCOOT-INITIATED CANCELLATION

6.1 Cancellation for Non-Payment. JobScoot reserves the right to suspend and subsequently cancel a client's subscription where payment has not been successfully collected within thirty (30) days of a failed payment, in accordance with the Billing and Payment Policy.

6.2 Cancellation for Non-Cooperation. Where a client has failed to respond to three (3) consecutive outreach attempts by their assigned JobScoot team and the client has remained unresponsive through the remainder of the billing cycle, JobScoot will cancel the subscription at the end of that cycle. No refund will be issued. JobScoot will provide written notice of this cancellation to the client's registered email address.

6.3 Cancellation for Breach of Terms. JobScoot reserves the right to immediately suspend and subsequently cancel a client's subscription without notice in the event of a material breach of the Terms and Conditions, including but not limited to:

In cases of cancellation for breach, no refund will be issued for any portion of the current or prior billing cycles.

6.4 Cancellation at JobScoot's Discretion. JobScoot reserves the right to cancel any subscription at its sole discretion at the end of any billing cycle, with written notice to the client. In such cases, no refund will be issued for the current billing cycle in progress.

SECTION 7 - CHARGEBACK AND DISPUTE CONSEQUENCES

7.1 Contractual Pre-Dispute Obligation. As a condition of using JobScoot's services, the client agrees that prior to initiating any chargeback, payment reversal, or bank dispute in connection with any JobScoot charge, the client must first contact JobScoot at [dispute@jobscoot.com] and complete the internal dispute resolution process as defined in the Terms and Conditions, allowing a minimum of seven (7) business days for resolution.

7.2 Consequences of Unauthorized Chargeback. Where a client initiates a chargeback or payment reversal without completing the mandatory pre-dispute contact process, or initiates a chargeback on a charge that is valid and supported by executed agreements and delivery records, JobScoot will take all of the following actions:

7.3 Evidence Strength. JobScoot's chargeback defense package is comprehensive and specifically structured to satisfy the evidentiary requirements of Visa, Mastercard, and American Express dispute resolution processes. The package includes signed agreements, IP-captured checkout authorizations, timestamped delivery records, and weekly report archives. Clients are strongly advised to attempt resolution through JobScoot's internal process before pursuing a chargeback, as the likelihood of a successful chargeback against documented JobScoot charges is low and the consequences of an unsuccessful fraudulent chargeback are significant.

SECTION 8 - CONTACT FOR REFUND AND CANCELLATION REQUESTS

8.1 All refund inquiries and cancellation requests must be directed to:

8.2 All communications regarding refunds or cancellations must be sent from the client's registered email address on file with JobScoot. Requests sent from unrecognized email addresses will not be processed until identity verification is completed.

SECTION 9 - AMENDMENTS TO THIS POLICY

9.1 JobScoot reserves the right to amend this Refund and Cancellation Policy at any time. Material changes will be communicated to active clients via email to their registered address at least fourteen (14) days before taking effect. Continued use of the service after the effective date of any amendment constitutes acceptance of the revised Policy.

9.2 The version of this Policy in effect at the time of the client's most recent purchase governs refund and cancellation rights for that purchase. Amendments to this Policy do not retroactively alter the terms under which prior purchases were made.